TERMS & CONDITIONS

GENERAL INFO

  • Please treat Lobster Studios with respect, furniture and props can be moved but please ensure you return them to the studio reset layout ( found in the producers pack ) at the end of your booking.

  • Any garbage must be placed in the metal bin, if the studio requires excessing cleaning a cleaning fee will be charged.

  • All keys need to be put back into the lockbox as advised.

  • Take extra care on the cyclorma wall, please do not stand near to the curve.

  • Take extra care when using the movable wall, move it slowly and with care.

INSURANCE

  • All clients must have at least $10 million public insurance to use the space.

  • Lobster Studios does not accept responsibility and/or liability for the loss or damage of personal belongings held on-premises by the client.

  • Lobster Studios does not accept responsibility and/or liability for personal injury of any team member with on premises.

DAMAGE POLICY

  • Any damage to the studio space or equipment is the responsibility of the client. Damage will be assessed and invoiced accordingly.

  • Excessive marks or any damage to the cyclorama will be assessed a the end of each session and invoiced accordingly.

CCTV

  • Lobster studios is monitored by CCTV cameras, footage is to ensure client safety, record stolen or broken equipment and ensure clients leave at the scheduled time.

BOOKINGS/CANCELLATIONS

  • Bookings are not confirmed until payment has been received.

  • Bookings are paid in full via the online booking system.

  • Date holds are available but subject to a 48 hour release, email to enquire.

  • Shoots can be rescheduled within 48 hours of studio booking.

  • Cancelations are permitted within 48 hours of studio booking (no refunds will be permitted), studio credit will be given which can be used within 4 months of issue date.